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JOIN THE GLOBAL CONVERSATION

1K+

ATTENDEES

20+

SESSIONS

20+

SPEAKERS

This year has ignited an eCommerce revolution. The victors will be the brands who pivot on a pin head, agile enough to accelerate their digital transformation with the speed to surpass the demands of the consumer. The victors will be a joy to buy from: offering personalised experiences, fast and secure delivery, seamless communication on all touch points and VIP service to every single visitor. 

We’ve lost household names while others have thrived. The time to fight is now and innovation and digital transformation are our most powerful weapons. The rewards will be vast. Join the UPLIFT allegiance, together we stand and share our strategies for success. 

Don’t expect to be sat in silence, there will be interactive workshops, quests and opportunities to engage with the UPLIFT speakers. Each of the speakers will provide meaningful, actionable success strategies that you can go away and implement in time for peak season

HEAR FROM LEADING BRANDS

PREVIOUS SPEAKERS INCLUDE

MEET SPEAKERS

Guilhem Cussonnet

Omnichannel Customer Experience Manager

L’Oréal

Monika Schulze

Board Member & Leader of Customer Experience

Zurich insurance

Xavier Cardon

Managing Director

Accenture Interactive

Mazen Mroueh

Global Digital Media and Tech Lead

FrieslandCampina

Dennis De Cat

Founder and Managing Partner

UPTHRUST

Laurent Burel

Global Digital Marketing Director

Pernod Ricard

Agnieszka Isa

General Manager

Avon

Stuart Rex

Head of Client Services

SERPsketch

Elroy Condor

Director of Paid Search

iProspect

Jules Van Rooyen

Previously Head of SEO

Ebay

Melissa Jarvinen

Founder, Matrix Marketer

Prev. Novo Cinemas

Maria Luiza de Lange

Web Analytics Manager

Electrolux

Karl Bosmans

Ecommerce Manager

Torfs

Eminé Olausson Fourounjieva

Digital Analytics and Insights Lead

Nobia

Marta Ogórkiewicz

Chief Marketing Officer

Selsey

Philip Smith

Group Head of Digital and Transformation

KOJ | LEGO & The Bodyshop

Jackie Barnett

CRM Manager

MandM Direct

Nicola Fox

Fine Tooth Comb Consultant

Prev. Missguided

Pascal Lannoo

CMO & CXO

Net Reviews

AGENDA

The schedule can be updated up until the event, so check back often and opt in to receive notifications.

Opening & Welcome Keynote

Steve George | Director of Customer Advocacy | Insider
Merve Nazlıoğlu | VP of Global Marketing | Insider

2:00 PM - 2:30 PM CEST

Customer-Centric Strategies For Long Lasting Brand Loyalty

Agnieszka Isa | General Manager | Avon

02:30 PM - 02:50 PM CEST

Panel Discussion: Preparing For Peak, Building Trust and Driving Retention

Jackie Barnett | CRM Manager | MandM Direct
Nicola Fox | Consultant | Fine Tooth Comb 
Marta Ogórkiewicz | Chief Marketing Officer | Selsey

02:50 PM - 3:30 PM CEST

Nailing Customer Acquisition In Time For Peak

Stuart Rex | Head of Client Services | SERPsketch
Jules Van Rooyen | Previously Head of SEO | Ebay
Elroy Condor | Director of Paid Search | iProspect

02:50 PM - 03:10 PM CEST

How to be heard in Virtual Meetings

Spencer Waldron | Director of Global Brand Communications | Prezi

3:30 PM - 3:50 PM CEST

Data-driven Culture: Vision and Leadership

Maria Luiza de Lange | Web Analytics Manager | Electrolux
Eminé Olausson Fourounjieva | Digital Analytics and Insights Lead | Nobia 

03:30 PM - 03:50 PM CEST

WORKSHOP - The Future Of Programmatic And Data In A Cookie-Less Era

Mazen Mroueh | Global Digital Media and Tech Lead | FrieslandCampina
Bas Drogtrop | Country Manager Benelux  | Insider

3:30 PM - 4:10 PM CEST

Inhouse Agency is the New Norm

Laurent Burel | Global Digital Marketing Director | Pernod Ricard

3:50 PM - 4:10 PM CEST

Q&A With Leaders: Addressing The Biggest Pains In Retail and Ecommerce

Xavier Cardon | Managing Director | Accenture Interactive
Philip Smith | Group Head of Digital & Transformation | Kamal Osman Jamjoom Group
Kubilay Sengun | Managing Director, EMEA | Insider

04:10 PM - 4:40 PM EST

Creating Pleasant CX With Human And Machine Intelligence

Fanjuan Shi | Director of Data, Analytics, Acquisition & Activation | PVCP Group

4:10 PM - 4:30 PM CEST

A Trip To The Movies - The Challenges and Opportunities Post-2020

Melissa Jarvinen | Founder | Matrix Marketer, prev. Novo Cinemas

04:20 PM - 04:40 PM CEST

Getting Back to the Basics

Elinor Noble | Global Head of Retail Excellence | LOEWE

4:40 PM - 5:00 PM CEST

Fireside Chat: Bridging The Experience Gap

Guilhem Cussonet | Omnichannel Customer Experience Manager | L’Oréal
Philippe Peyserabbes | Director Southern Europe  | Insider

04:40 PM - 05:00 PM EST

What do consumers need? Personalization. Convenience. Transparency

Monika Schulze | Board Member, Leader of Customer Experience | Zurich Insurance

05:00 PM - 05:20 PM CEST

Building Unique and Scalable Growth Processes

Dennis De Cat | Founder and Managing Partner | UPTHRUST
Karl Bosmans | Ecommerce Manager | Torfs
Bas Drogtrop | Country Manager, Benelux | Insider

05:00 PM - 05:20 PM CEST

Behind The Scenes of NASA's Social Media Strategy

Rebecca Roth | Social Media Specialist & Imaging Coordinator | NASA

05:20 PM - 05:40 PM CEST

Closing Keynote

Merve Nazlıoğlu | VP of Global Marketing | Insider

05:40 PM - 6:00 PM CEST

BROUGHT TO YOU BY

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UPLIFT ON-DEMAND